Home Run Success: How Big League Tours Hit Efficiency Out of the Park with WeTravel

Big League Tours is a baseball tourism company that has been operating for many years. The company prides itself on offering high-quality, unique travel experiences to baseball fans. 

We recently caught up with the founder, Glenn Dunlap, to discuss his business journey, and how using WeTravel has helped the company operate more efficiently.

About Big League Tours 

Big League Tours is a specialist baseball tour company that is based in the US. The business operates a range of tours to different baseball stadiums and destinations - allowing fans to live the ultimate baseball experience.

The founder had a dream as a child to visit all the baseball stadiums in the country. After researching the different baseball stadium travel options out there, Glenn didn’t like what was on offer, so he decided to start a baseball stadium tour company that delivered tours the way he wanted them.

The idea behind Big League Tours was to create a stadium tour company that offered a greater experience and let people experience both the stadium, the game, and the city, in one exciting trip. It’s a more immersive, different kind of baseball tourism experience.

The ultimate goal of Big League Tours is to help fans experience baseball in a way that brings them closer to the game. With 20 years of experience running these tours, and many repeat customers each year, it’s clear that Big League Tours offers high-quality experiences. 

Why WeTravel? 

The challenge 

What were some of the challenges faced when starting your business? 

The first challenge was finding the right business model, product, and market fit. While there are plenty of baseball fans out there, finding the right customer and figuring out how to reach them was a challenge.

How do you feel your business has evolved over the years? 

How we package the tours has changed slightly over the years. We are constantly striving to add new experiences to our tours and products to keep things innovative and exciting. 

As time has passed our core focus is still the same - to provide top-notch seats, locations, and accommodation.

The solution 

How did you come across WeTravel? 

We had used a couple of other reservation systems in the past, and they were always a lot to manage. Individual reservations involved multiple steps and we were looking for a better solution. We found WeTravel to simplify the booking process and solve these problems.

How was the adoption process of using WeTravel? 

It was straightforward. Creating one tour and using that as a template for our other tours was an easy process. With WeTravel, you can easily replicate tour pages and adjust them for all your offerings.

Using WeTravel was seamless from the start. Once we got the first tour up the rest just fell into place.

How did your clients adapt to using WeTravel? 

There was a clear disparity between the old system versus WeTravel in terms of how much easier the process is, and this was picked up by customers (especially repeat customers) as they felt it was easier to manage their booking. 

Most people appreciate the fact that it's a one-step process and not a multi-step process. They're able to book and pay without needing to have much interaction with us. They can also ask questions from the platform that we can answer timelessly. 

The impact 

What are some of the main benefits you’ve experienced since using WeTravel? 

• With WeTravel, it’s effortless to create tour packages. We love how the application breaks down the tours for us, and we love being able to use the dashboards to see and manage people on the tours. 
• We can easily communicate with customers and send reminders through the platform.
• Managing all of the behind-the-scenes stuff with WeTravel has been very easy. Whenever we've had a question the customer support has been fantastic. With every other experience we’ve had with other applications that was not the case. The team at WeTravel helps us in every way to make our lives easier. 

Is WeTravel helping you meet your business goals? 

Yes definitely. When we look at the amount of time previously spent on administration and reservations, WeTravel has dramatically reduced that time to give us more time to focus on other tasks. 

The reports and dashboards make it easy to understand what's happening and help us make a more informed business decision. Overall, WeTravel has saved us a ton of administrative time and effort.

How WeTravel Became Big League Tour’s Secret To Successful Booking & Payment Management 

As a company with many years in the travel industry, Big League Tours understands the importance of using the right tools to simplify operations and streamline processes. WeTravel has helped them achieve exactly this. 

Are you interested in using WeTravel to simplify your business’s operations and save loads of time? Book a demo to see just how much of an impact the platform can make on your travel company.