The best thing you can do as a business is to make data-informed decisions to fit your customer’s habits and needs. As we approach what seems like the final stretch of a full recovery from the COVID-19 pandemic, it’s more important than ever for travel businesses to be ready to seize a new wave of demand.
The booking stage of a customer’s journey is absolutely crucial. When a traveler has chosen your business because of your value proposition, your options and processes must be up to par with their expectations to enhance that relationship and seal the deal. If you don’t offer them the facilities they need to make their trip a reality, you risk losing a fully nurtured lead to another business that does offer various payment methods, plans, add-on options, and more.
To guide you through the decisions you need to make for your business in 2023, WeTravel surveyed over 100 travel companies worldwide to explore:
- Customer profiles: age, preferred regions, most wanted add-ons, and more.
- Booking and payment habits: average booking timeframes, payment methods, installment options, booking channels, and more.
- Perception of growth and challenges: price increases, areas of focus for growth, challenges ahead, disputes, and more.
Join WeTravel’s CEO, Ted Clements, and our Content Specialist, Morgan Mostrom, in unpacking the data that will help you shape your company’s plans for 2023.
Plus, if you keep scrolling a bit more, you’ll find our completely free Travel Bookings & Payments Trends Report. Download it today and start making relevant decisions for what’s ahead.