826%
growth in transaction volume
440%
more payments processed
40%
of clients save with multi-currency checkout
The Challenge
The business was bottlenecked in selling trips and accepting payments. Although Cenext Hospitality collects payments in Euros, many of their clients are from the US and Latin America. Existing payment processes were forcing non-European clients to pay high FX and banking fees, creating friction in the payment process and limiting the company’s ability to grow.
On top of that, Cenext Hospitality was spending too much time creating itineraries using static formats like PowerPoint and PDFs. Customizing proposals meant constant back-and-forth and lots of manual work — a process that didn't align with a business focused on delivering personalized, high-touch service.
“We needed a platform that supported our goal of scaling our travel services while maintaining a high standard of client experience.”
The Solution
Flexible Payment Options
With WeTravel’s Multi-Currency Checkout, Cenext Hospitality now allows travelers to pay in their local currency, while the business receives payments in its operational currency. This feature, used for 40% of bookings, cuts down on fees, offers a more streamlined payment experience for clients, and increases global payment accessibility.
Streamlined Itinerary Creation
Switching to WeTravel’s Itinerary Builder transformed how Cenext Hospitality creates proposals and itineraries. The tool helps the team create and edit itineraries faster, collaborate with travelers more efficiently, and present trips in a polished, interactive format that clients love.
Switching to WeTravel’s Itinerary Builder transformed how Cenext Hospitality creates proposals and itineraries. The tool helps the team create and edit itineraries faster, collaborate with travelers more efficiently, and present trips in a polished, interactive format that clients love.
“Itinerary Builder has elevated the way we communicate trip details. Now, we can present trips dynamically and professionally, saving us time and enhancing the client experience. The interactive and organized format makes it easier for our travelers to understand the value of each package, and this has increased engagement and conversion.”
The Impact
Cenext Hospitality’s growth speaks for itself:
- 826% increase in transaction volume in just one year
- 440% growth in payments processed
- Increased global reach, with 40% of clients now able to pay in their local currency
“WeTravel has been an essential tool in helping us streamline operations - it’s simplified the booking process, made payment collection more efficient, and reduced back-and-forth with clients.”
The combination of seamless payment solutions and a powerful Itinerary Builder has helped Cenext Hospitality deliver more value to its clients, without compromising its signature personal touch. And this is just the beginning.
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