Crisis Management Playbook: How to Manage Your Travel Company in Times of Crisis

A comprehensive guide to help travel companies navigate an unexpected crisis. 

Whether it’s a natural disaster, economic downturn, global pandemic, or other unforeseen catastrophe, our advice is geared to help you overcome the setbacks and build a resilient business.  

Inside you will find step-by-step instructions to guide your response and action plan when dealing with a crisis such as the coronavirus pandemic.

We have included comprehensive tips on:

• how to conduct your initial response
• communication strategies when responding to clients, vendors, and the general public
• best practices for preventing disputes and chargebacks
• tips to manage your cash flow
• ideas to future-proof your travel business
• guidance to draw up a crisis-management plan